About

Senior Pensions AdministratorIsio’s Pensions Administration business continues to thrive, growing year on year. To support our ambitious growth plans we are looking for technically competent and member focused Senior Pension Administrators.We’re able to consider both full and part time working patterns and although this role may be advertised as full time, if that doesn’t suit you, we’d still encourage you to apply stating your preferred hours.We currently have positions in our Birmingham, Belfast & Edinburgh office, but we can also consider candidates based in our Manchester, Reading or Glasgow city centre offices, with a hybrid workstyle.What does the role entail?You will be responsible for the delivering great service to a portfolio of Defined Benefit pension scheme clients and their members. This will include.Understanding and ensuring scheme activities are processed in line with the scheme rules, taking responsibility for all work to ensure delivery is of a high standard and is in accordance with client Service Level Agreements (SLAs).Performing complex pensions calculations, entering pensions data and answering enquiries to the required standard using both automated and non-automated manual/system processes across a wide range of member or scheme events.Communicating with clients and members on complex queries, including occasional attendance at trustee and client meetingsPeer reviewing and checking work to ensure it is of a high standard and compliant with scheme rules and legislation.Keeping abreast of technical developments, procedural and legislative changes impacting your portfolio or scheme.Developing less experienced team members, mentoring and coaching as necessary.Managing small scale, ad hoc projects as neededWorking closely with the risk and compliance team to ensure errors, omissions and complaints are h