About

If you’re the kind of operator who can walk into a messy, high-pressure environment and bring order, structure, and measurable improvements fast — you’re exactly the type of person we’re looking for. We run complex, multi-system stabilisation and integration projects for organisations that are going through rapid change, system upgrades, vendor transitions, or operational breakdowns. These projects are high-stakes, time-sensitive, and leadership-visible. They demand someone who thrives under pressure, understands how to cut through noise, and can design governance frameworks that actually work in the real world. If you’ve ever stepped into a situation where processes aren’t aligned, vendors aren’t synchronised, teams are reactive, and leadership is losing confidence — and you turned that situation around — then this role is built for you. If you are someone who naturally takes control, creates clarity where there is chaos, and restores stability in environments that most people find overwhelming, you will thrive here. About Pearl Lemon Group Pearl Lemon Group is a UK-registered multi-brand ecosystem operating across 15+ sectors including consulting, SEO, lead generation, accounting, legal, PR, gaming, and hospitality. Remote-first team of 130+ across 30+ countries 1,000+ monthly inbound leads 1,000+ verified 5-star reviews Culture built on speed, ownership, transparency, development, and entrepreneurial thinking This role sits within our consulting & professional services division, supporting high-impact operational stabilisation and improvement programmes. Role Overview As the Senior Operations & Systems Governance Lead, you will take charge of operational oversight during periods of rapid change, process failures, vendor misalignment, or system breakdowns. You will not be doing technical system configuration or processing transactions. Your role is strategic oversight, governance design, and restoring operational predictability. You will diagnose issues, rebuild governance frameworks, align cross-functional teams and vendors, and provide structured reporting directly to senior leadership. Key Responsibilities 1. Diagnostic & Issue Identification Conduct structured operational reviews Identify root causes across systems, teams, and vendors Deliver clear, evidence-based findings 2. Governance & Framework Design Create governance charters and accountability models Build reporting dashboards and meeting cadences Implement controls that restore rhythm and stability 3. Cross-Functional & Vendor Oversight Align internal teams and external service providers Hold all parties accountable to performance standards Ensure continuity across multiple systems and processes 4. Executive-Level Reporting Present concise, structured insights to senior leaders Provide decision-support recommendations Cut through noise to highlight what truly matters. 5. Transition, Embedding & Handover Support teams in adopting new frameworks Develop operating manuals, reporting kits, and handover documents Ensure improvements continue after project completion Experience We’re Looking For Candidates succeed here from operations, consulting, PMO, shared services, finance ops, systems governance, and transformation backgrounds. What matters most: Experience stabilising complex operational environments Strong governance or PMO skills Ability to manage multiple vendors or systems Confidence in high-stakes, ambiguous situations Clear and concise executive-level communication Analytical, structured thinking Ability to bring control and order fast Who Thrives in This Role People who take control — not wait for instructions People who simplify — not complicate People who think in systems People who communicate directly and clearly People who stay calm and decisive under pressure People who enjoy turning chaos into order Why Work With Us High-impact work visible at leadership level Autonomy & ownership, no micromanagement Founder-level development via Pearl Lemon Academy & MBA Global team exposure Fast progression for consistent performers How to Apply If this sounds like the kind of challenge you’re built for, send your application now. If you’re still reading this, odds are you’re exactly who we want.