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Role Description

As the Senior Manager, Travel & Meetings Operations - Americas, you will be responsible for operations relating to Travel, Meetings, Expense and Payment Solutions Operations for the Americas region.

• Collaborates with the Operations and Sourcing team to develop best in class service and optimized and cost appropriate traveler and meeting experience for GSK people.
• Establishes and manages KPI’s to ensure effective control and manage all Travel & Meetings Spend and supplier service for the region.
• Works in partnership with Country/ Region LOC Procurement (LOC’s) and Country/ Region Finance (CFO’s) team to optimize traveler and meeting owner awareness of spend and behavior.
• Manage meetings operations and strategy for the Americas regions.
• Agree and align on meetings forecast with key meeting stakeholders and support meeting stakeholders in developing meeting strategy for the Americas Markets.
• Manages Americas Operations for Travel including budget management.
• Corporate Card (and other relevant card products) programs including adherence to established KPIs, process optimization, and end-user support in liaison with GM’s and CFO’s.
• Works in partnership with the Country / Region CFO’s to provide strategic direction, insight into meeting management practices and advice.
• Provide reporting and support to key travel & meetings and events stakeholders.
• Manages T&E/ Meetings & Events regional supplier relationships in line with the global supplier's strategies and initiatives.
• Implement and manage global and regional projects.
• Regional Travel & Meetings Supplier (TMC, MPA’s, air & hotel suppliers etc) management including QBR’s and communicating initiatives throughout the region.
• Proactively manage key stakeholders and business partners to support strategy development, endorse recommended strategies and support execution alongside sourcing team.

Qualifications

• Bachelor’s degree
• 5+ years of direct travel, meetings and events, and expense experience or experience in procurement
• Experience with travel, expenses and meeting systems

Requirements

• Master’s degree
• Experience generating data insights for performance metrics
• Pharmaceutical industry experience
• Experience managing multiple stakeholders
• Strong Influencing skills
• Communications experience
• Negotiation and contract management skills
• Experience delivering quality, compliant, timely, well-specified agreements to generate a clear return on investment for GSK
• Market knowledge of supplier capabilities (current and future)
• Ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships
• Ability to prioritize multiple tasks across multiple projects using project management skills
• Ability to provide effective procurement management in complex organizations using technical expertise and analytical skills

Benefits

• Health care and other insurance benefits (for employee and family)
• Retirement benefits
• Paid holidays
• Vacation
• Paid caregiver/parental and medical leave