About

If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Senior Manager Client Experience Design. CIB's ambition is to be the #1 Global Corporate and Institutional bank in the world. As a client-centric organisation, how clients experience our propositions, technology and products will be central to achieving it. This role will be part of the newly formed Client Experience Design (CXD) team. This role will be pivotal in defining how our Corporate and Institutional Banking (CIB) clients interact with us, setting the standard for a unified and exceptional experience. They will be responsible for developing and implementing a CX strategy across all client facing touchpoints and channels, aimed at increasing client satisfaction. The role holder will be highly client centric and commercially savvy, skilled at balancing client needs with business objectives, regulatory requirements, and operational realities. The role requires a blend of design leadership and delivery, close collaboration with clients and the CIB organisation, and a laser focus on delivering measurable client and commercial impact. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employ