About

• Company Description
• Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
• There's another option. Freshworks. With a fresh vision for how the world works.
• At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
• Fresh vision. Real impact. Come build it with us.
• Job Description
• We are looking for a strategic and growth-oriented Channel Sales Manager to lead and expand Freshworks' partner ecosystem in the UK. Reporting to the International Head of Channels, this high-impact people manager role calls for a proven channel leader who thrives on building strong partnerships, driving revenue growth, and executing innovative go-to-market initiatives.
• As Channel Sales Manager, you will oversee the UK channel ecosystem, including resellers, system integrators, and strategic partners. You will lead and mentor a team of channel account managers to achieve ambitious sales targets, foster partner success, and scale Freshworks presence across mid-market and enterprise segments. The ideal candidate will combine a deep understanding of the UK SaaS and B2B software landscape with a passion for partner enablement and data-driven execution.
• What You'll Do
• - Lead, mentor, and develop a team of Channel Account Managers to deliver revenue and growth objectives.
• - Build and expand a high-value partner network, including resellers, system integrators, and strategic alliances.
• - Define and execute the UK channel growth strategy in alignment with Freshworks international goals.
• - Drive joint business planning, partner enablement, and co-selling initiatives that accelerate performance and market share.
• - Collaborate cross-functionally with Marketing, Sales, and Product teams to strengthen partner engagement and pipeline generation.
• - Ensure operational excellence through performance tracking, forecasting, and strategic use of channel metrics.
• - Represent Freshworks as a trusted channel leader at key partner events, conferences, and executive meetings.
• - Foster a culture of accountability, innovation, and collaboration within the team and partner network.
• Qualifications
• What We're Looking For
• - Proven experience leading channel or partnership teams in the SaaS or software industry (5+ years in channel sales preferred).
• - A strong record of driving measurable revenue growth through channel-led strategies.
• - Deep understanding of the UK technology ecosystem and partner landscape.
• - Exceptional leadership, coaching, and communication skills with the ability to inspire teams and partners.
• - Strategic problem-solving mindset and the ability to translate vision into action.
• - Proficiency with CRM and partner management tools such as Salesforce or PRM platforms.
• Additional Information
• At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.