About

Description About the RoleThe Senior Manager for the Bars & Shops department will be responsible for the smooth planning and delivery of all our bars and shops across our resort. As part of the Resort Leadership Team, you will manage your budget closely, reducing waste, generating sales and managing payroll costs. You will also lead your team to ensure our bars and shops are always running at the best standards possible, and that our guests are happy with the experience – driving our NPS. With a continuous improvement and growth mindset, you will always be focused on managing variable costs and improving guest experience. We are seeking a dynamic professional to join our team, with a proven track record in driving brand profitability and enhancing guest experience. The ideal candidate will be responsible for improving Net Promoter Score (NPS) and Employee Net Promoter Score (ENPS), while also focusing on reducing labour turn over and effectively managing payroll budgets. Additionally, you will ensure high audit results, maintain robust Health & Safety standards, and take ownership of Profit & Loss (P&L) responsibilities. About You As a dedicated leader, you will oversee all Shops & Bars across our resort, with responsibility for managing KPIs related to costs, identifying business risks, and taking corrective action as needed. The role includes managing department budgets, including stock, payroll, and replacement inventory, while ensuring our bars and shops consistently meet brand standards and guest expectations. You will proactively use guest feedback and data trends to enhance the guest experience, and ensure compliance with all relevant legislation, health and safety policies, and safe & secure training within your area. As the driving force behind central rostering, you’ll anticipate guest demand, align resources acco