Pinnacle Group are looking for a Senior Housing Officer to join our Housing Division within the Pinnacle Services Families team, playing a vital role in delivering high-quality housing management services for service families in Aldershot. This position blends operational responsibility with leadership, supporting the Area Manager and guiding a team of Housing Officers to ensure every stage of the occupancy cycle is managed with care and efficiency. Working closely with stakeholders and partners, you’ll help create a positive experience for families while maintaining the highest standards of service.

Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.

The ideal candidate will bring experience in housing management or community-based services, strong organisational skills, and the ability to lead and support a dispersed team. You’ll be confident in stakeholder engagement, adaptable to changing priorities, and committed to delivering sensitive, family-focused services. A full driving licence and willingness to travel regionally are essential, along with excellent communication skills and a genuine passion for improving the lived experience of service families.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

• Provide services to families as part of the occupancy cycle such as planning for, attending, and administering pre move out, move out, pre move in, move in and 14-day observation (settling in) visit appointments while working collaboratively with industry partners to meet the required standards
• Ensure occupancy standards are met and recharges allocated as appropriate using a combination of personal audits, staff training, coaching and analysis of complaints and other feedback from stakeholders
• Ensure excellent and sensitive regional housing services are delivered while families are living in their homes including where aids and adaptations (ANDA) are required and there are welfare/support needs
• Develop and maintain in partnership with stakeholders the regional housing element of Estate Management Plans
• In consultation with the Area Manager plan, monitor daily and approve housing officer dairies in long term scheduling and short notice changes (sickness) ensuring that housing officers have sufficient time for standard appointments (60% of their time) and to improve the lived experience of families, their community/patch and to engage with stakeholders (40% of their time).
• In consultation with the regional management team, plan for and lead large scale and sometimes short notice moves in your area and support this in other regions (may require UK travel)
• Contribute to ensuring families and the places that they live receive a comprehensive and holistic patch service by raising, reporting, and monitoring to a successful conclusion any health and safety concerns, issues which impact on service families lived experience in their homes and or the areas they live in.
• Liaise, engage, and work in partnership with a range of internal and external stakeholders such as local agencies, charities, support providers, military liaison officers, family’s federations, service hubs and statutory authorities to deliver joined up support and services to families
• Liaising with the Customer Solutions Manager ensure complaints, councillor and member of parliament enquiries are investigated and resolved with any immediate learning being addressed within the team and service
• In liaison with the Area Manager, recruit, supervise, coach, support and develop your team to deliver excellent services and generate a continuous improvement culture in line with Pinnacle’s performance framework and values. You will be a highly visible leader and manager to stakeholders and staff
• Being responsible for the day-to-day supervision of Pinnacle staff both mobile and based in offices ensure the highest standards of Health and Safety for staff and families.
• Deputise for the Area Manager as required

Key requirements:

• Minimum 2 years in housing management or community-based services,
• Full driving licence and ability to travel regionally, with occasional national travel.
• Ability to build relationships, lead a dispersed team, and communicate effectively with stakeholders.
• Demonstrates commitment to and passion for providing enhanced services to service families
• Competent in Microsoft Office and able to work independently, prioritise tasks, and adapt to changing demands.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Proud member of the Disability Confident employer scheme