About

We are seeking a Senior Client Services Associate to join a thriving team in the payments and financial services industry. This role involves managing client relationships and ensuring the delivery of exceptional service whilst also being a senior team member offering team mentorship and leading from the front Client Details This opportunity is with a leading British financial services company specialising in helping corporations manage risk, provide cross border payments, and offer alternatives to traditional banking. Description Build and maintain strong relationships with clients, ensuring their needs are met effectively.Act as the first point of contact for client queries, providing accurate and timely responses.Collaborate with internal teams to deliver tailored solutions for clients in the Banking & Financial Services sector.Monitor client accounts and ensure seamless service delivery at all times.Identify opportunities to enhance client satisfaction and improve service processes.Provide insights and feedback to support business growth and innovation.Ensure compliance with industry standards and company policies.Maintain accurate records and documentation of client interactions. Profile A successful Senior Client Services Associate should have: Experience working for a payments, fintech payments, payments platform previously in a Client Services capacityStrong understanding of the payments market and businesses that work in this spaceWorked as a Senior, Team Leader or Supervisor previously and looking for a path to managementExcellent communication and interpersonal skills.Ability to manage multiple priorities and deliver results under pressure.Attention to detail and a proactive approach to problem-solving.Proficiency in r