About

Job Description Senior Billing & Collections Specialist Contract: Full-time, permanent Team: EMEA Finance – Billing & Collections Office Location: Sheffield, UK The role: The Senior Billing & Collections Specialist will the first point of escalation for day-to-day team process and protocol questions; providing a source of technical expertise to ensure key objectives are met. They will also help support the communication channels between the team and other areas of the business, by dealing with incoming queries and low-level escalations, as well as being a key contact for the education of the business on finance issues. They will play a key part in supporting the Finance Services Supervisor and Collections Manager in enacting change, identifying and delivering training and assisting with project-based work. The Senior Billing & Collections Specialist will facilitate timely and accurate invoice submission, invoice query management, billing reporting, client protocol development and documentation, and managing collections activities. They will work to improve billing accuracy, monitor work flows, liaise with Billing & Collections Support Team, IPMs, Central Billing Team, management and case teams, and report on the performance of various aspects of the billing cycle. Other key responsibilities will include: Assigning and delegation of team workload Work with managers to provide the necessary training to case teams and other support functions. Exercise judgment in identifying and escalating matters to managers attention and above, as appropriate Execute service delivery according to client – specific protocols and service level agreements, whilst maintaining strong working relationships Maintain understanding of billing terminology, billing reports and ability to accurately apply specific billing instructions across multiple jurisdictions Maintain client billing information within Fragomen Connect system Ensuring timely and accurate invoice submission to clients based on agreed upon timelines Creating and maintaining protocols within the Client Protocol Library Working with Management to review current processes with an eye on improving and documenting, implementing automation solutions where possible Collaborating with other teams / stakeholders around the business to influence, train and educate on billing and finance matters Reviewing and understanding Client Fee structures, billing, Invoice submission and collections processes Auditing client invoices for accuracy and produce consolidated billing reports / Invoices for clients Supporting the Collections Manager with any ad hoc tasks Act as a role model for more junior members of staff, assisting them to develop their core competencies to the level required The team: The finance specialist team is focused on providing the highest level of service to some of Fragomen's biggest clients; putting our established client working relationships front and centre in everything we do. The team are passionate about understanding our client’s needs and translating those into processes that can be relied upon to produce the best results. As subject matter experts we regularly challenge the status quo, to ensure we are working in the most effective ways and encourage all team members to have a voice and contribute. Transparency, open communication and autonomy are integral to our culture which helps foster great teamwork, innovation, and a convivial working environment. What we are looking for: Essential criteria: Relevant experience within finance, in a billing or collections role, with focus on managing order to cash processes for clients Ability to demonstrate tangible results in resolving complex billing and collections problems along with reducing aged AR Experience of seniority within a team and will be able to demonstrate strong organisational skills, with the ability to prioritise tasks effectively Be an excellent communicator – both written and verbal – and be comfortable building positive working relationships Excellent time management skills with ability to manage varied and heavy workload Ability to identify, prioritise, and manage small projects, understand core objectives and be solution driven, as well assisting with larger projects Analytical mindset with a willingness to learn how to analyse and forecast data Plan and prioritise workload in conjunction with their own deadlines as well as supporting the team, where necessary, to ensure delivery of agreed client service standards Effectively manages relationships with team members, managers, clients and other relevant bodies gaining their confidence through displaying professionalism, expertise and efficiency in all communications Assists in the review/improvement of methods/procedures of managing day to day relationships Strong excel skills, example V-look ups and pivot tables What we offer: A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities. At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UK offerings include: Competitive Salary: We offer salaries that reflect your skills and experience Health and Wellness: A comprehensive employee assistance programme, gym discounts, medical insurance, Headspace membership and wellbeing platforms Lifestyle and Savings: Discount platforms, cycle to work scheme, electric car lease scheme, season ticket loans and family support resources Protection and Security: Life assurance, group income protection and a workplace pension scheme including a 5% employer contribution Time Away from Work: 25 days annual leave, + bank holidays and 3 personal leave days. Enhanced family leave policies, volunteering days and birthday leave Professional Development: Access to our e-learning platform, mentoring schemes and training bursaries (where applicable) Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of two days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need What to expect: Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call. If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment. After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided. At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs Who we are: At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities. We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. Fragomen is a leading firm dedicated to immigration services worldwide. The firm has more than 6,000 immigration professionals and support staff in more than 60 offices across the Americas, EMEA and Asia Pacific. A member of the Am Law 100 and Am Law Global 100, Fragomen offers immigration support in more than 170 countries. Fragomen’s professionals are respected leaders in the immigration field, and the firm is regularly recognized as a leading employer of minority and female attorneys. The firm supports all aspects of global immigration for corporate, academic, nonprofit, and individual clients, including strategic planning, quality management, reporting, case management and processing, compliance program counseling, representation in government investigations, government relations, complex matter solutions, and litigation. Fragomen is a long-time leader in the immigration technology space and continues to lead the way in the digitization of the immigration journey. It has created Fragomen Technologies Inc., a Fragomen subsidiary focused on the nexus of law and technology to further enhance its technology offering. These capabilities allow Fragomen to work in partnership with individuals and corporate clients across all industries to plan talent strategy, facilitate the transfer of employees worldwide, and navigate complex challenges. Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, disability, sexual orientation, gender identity or intersex status. At Fragomen, we do meaningful and impactful work for our clients and put a focus on our Responsible Business Practices: #LifeAtFragomen: We drive innovation and change. We respect colleagues, embrace diversity, and empower others. #FragomenForward: At Fragomen, pursuing an equal, diverse, and inclusive workforce goes beyond a policy. It’s part of our DNA—and always has been. Year after year, we are recognized as leaders in diversity in our industry. Giving Back. We have a deep history of giving back to the communities where we live and work—and we continue that mission today. Serving the less fortunate by providing advice and community support where it is most needed allows us to help immigrants secure a better future for themselves and their families. Corporate Social Responsibility. We believe there is more to success in business than generating profit—we want to do well by doing good. We are committed to considering the impact that our business decisions have on our people, our planet, the communities in which we work and our clients. Sustainability. Fragomen is focused on sustainability in our business operations and practices—and we know there is much work to be done, with countless opportunities available to minimize our impact on the environment Well-being. We are committed to implementing firmwide initiatives that support the health and wellness of our people, including programs to address work-life balance and benefits that cover a wide range of well-being needs of all employees. Our #FragomenWorks program provides the ability to be successful at home or in the office, via Hybrid & Remote work arrangements. Our Feedback Works process includes three managerial check-ins per year to help you progress in your career. Unique learning programs like: Fragomen Academy, Leadership Academy, Practical Management Academy, and Regional Development Conferences.