About

Huntswood is looking banking complaint handlers to join one of our existing clients for an initial three-month period. As a Senior Banking Complaints Handler you will provide a high-quality service to customers by resolving their complaints in a timely manner. Using your skills and experience of business banking products and complaints you will investigate the customers complaints to a high level and communicate the resolution in a bespoke letter and over the telephone. Starts: 26th January 2026Location: Birmingham/Hybrid (Mainly WFH but office attendance required when asked)Rate: £175 per dayHours: 40 hours per week, Monday to Friday, rotating shifts 08:00 to 18:00Umbrella only recruitment - This is only available to individuals working via an umbrella company, we can assist you with thisDuration: An initial three-month contract Role requirements: A minimum of 12 months financial services complaint handling experience including writing bespoke final response lettersBusiness Banking product experience is advantageousKnowledge of FCA and FOS regulations surrounding complaintsExcellent communication and interpersonal skills with the ability to take and make calls to customers and internal stakeholdersExperience of provide feedback and guidance when required about the complaints processCommitment to attend client's office in Bristol or Birmingham in the event F2F coaching is requiredAbility to work independently as well as being able to work as a teamStrong attention to detailAbility to navigate through a number of in-house databasesGood MS Office skills, particularly MS Word Why Join Huntswood Huntswood's people are its most valued asset, and we take their career development ver