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Senior Azure SaaS Reliability & Support Engineer Hybrid We are recruiting on behalf of a well-established B2B SaaS organisation delivering highly available, business-critical platforms to enterprise customers. The company operates both single-tenant (ST) and multi-tenant (MT) Azure environments, supporting a diverse client base with strict availability, performance, and security requirements. They are now seeking a Senior Azure Reliability & Support Engineer to take technical ownership of platform health, incident response, and reliability engineering across their Azure estate. Due to the nature of the platform and customers, extensive background and security checks form part of the hiring process. Key Responsibilities: Monitor ST and MT environments for performance, availability, and application health Lead investigation and resolution of complex production incidents Provide third-line support for escalated customer issues Perform root cause analysis and drive permanent fixes Maintain uptime, scalability, and reliability across all Azure deployments Define and track SLOs and error budgets Carry out capacity planning for servers, databases, and storage Build automation and self-healing solutions using PowerShell, C#, Azure Functions, and Logic Apps Develop and maintain Azure monitoring and reporting dashboards Contribute to post-incident reviews, runbooks, and continuous improvement initiatives Required Experience: 3+ years in third-line support, SRE, or cloud opera