About

Senior Associate, Executive Support At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a future team member for the role of Senior Associate, Executive Support to join our Technology Services Group team. This role is located in London. In this role, you’ll make an impact in the following ways: Provide white-glove VIP service for executives which includes support for desktop/laptop hardware, software, mobile devices, cloud applications and collaboration tools.Work alongside team of desktop technicians to respond swiftly to Executive requestsLiaison with technical engineers to deliver seamless executive support, including networking, security, A/V and software teamsSupport Executive Events as neededWork directly with Platinum Services leadership to prioritize projects, align resources and keep on trackParticipate in on-call rotation and assist with weekend technical validations as neededTroubleshoot technical issues and minimize disruptions reducing impact to remitEstablish best practices, develop runbooks, and contribute to comprehensive documentation library To be successful in this role, we’re seeking the following: Experience in a desktop support role Highly