About

• Join us at NatWest Boxed as a Senior Analyst - Product Take on a new challenge and help us design, develop and launch new products You’ll be joining the BaaS (Banking as a service) Product team to support the delivery of product improvements and innovation to our Colleague Experience and Operational Tooling mission We’ll look to you to support the product team to prioritise the most impactful changes for colleagues and gather requirements for new feature delivery You’ll work at the heart of a cross-functional squad, partnering with product managers, designers, and engineers to shape, deliver, and continuously improve products that power our colleague experience and operational tooling. Lead discovery and analysis to understand user needs, pain points, and business opportunities Define and track key product metrics, drawing insights to guide product decisions Partner with Product Managers to create data-driven roadmaps and prioritisation frameworks Shape hypotheses and design experiments to validate ideas and measure impact Translate complex data into clear, actionable insights for stakeholders across the business Champion a culture of continuous improvement, iterating based on feedback and evidence Help guide end-to-end delivery of product changes, from ideation to release and impact assessment Support and mentor more junior analysts or team members when required What makes you a great fit Strong analytical and problem-solving skills, with experience using tools like SQL, Looker, or similar Proven ability to work in product-led, agile environments and across cross-functional teams Confident working from ambiguity through to clarity and alignment Excellent communication skills with an ability to influence decisions through evidence A proactive mindset and comfort working with autonomy to identify opportunities Experience leading product changes and driving measurable impact through analysis In addition, it would be great if you had: Previous experience in product management or ownership, with a desire to shape products proactively Experience working on operational tooling, especially workflow or ticket management platforms Familiarity with customer support, payment operations, or financial crime operational journeys Hours 35 Job Posting Closing Date: 07/08/2025 Ways of Working:Remote First