About

The role Join an award-winning creative powerhouse where customers sit at the heart of every decision — our client is recruiting a Senior Administration Manager to help shape excellence behind the scenes. The Administration Manager plays a central role within the sales operation, ensuring trade customers are supported, orders are processed accurately, and internal teams work seamlessly together. This is a hands-on, fast-paced position combining sales administration, customer service, systems coordination, and team supervision, with responsibility for keeping day-to-day operations running smoothly. Key duties Manage and prioritise the workload of a small administration and customer service teamOversee trade customer onboarding, account setup, and ongoing supportProcess and monitor orders across multiple channels and customer portalsResolve stock issues, back orders, substitutions, returns, and delivery queriesAct as a main point of contact for trade customers via phone and emailMaintain pricing records, key account data, and support regular price list updatesProcess payments, credit applications, deposits, and order approvalsSupport international sales activity, including documentation and rep coordinationPrepare sales reports, open order summaries, and commission dataCoordinate trade show administration and support new product setupProvide wider administrative support to the sales function as required Skills and Requirements Exceptionally organised with strong attention to detailAdministration experienceConfident managing workloads and supervising othersComfortable working across multiple systems and platformsProactive, solutions-focused, and able to stay calm under pressureFriendly, professional communicator with a st