About

We are seeking a detail-oriented and proactive Senior Accountant - Billing to take ownership of our end-to-end customer billing processes. This role is critical to ensuring accurate invoicing, timely collections, and seamless collaboration across Sales, Customer Success, and Finance teams. The ideal candidate has a strong background in billing and accounts receivable, thrives in a fast-paced environment, and excels at maintaining clear communication with internal stakeholders and customers alike.

This role will be working from home permanently and during U.S. business hours.

Key Responsibilities:

• Own the complete customer billing cycle, including invoice generation, validation, and submission through customer portals.
• Manage customer billing inquiries and resolve billing disputes promptly and professionally.
• Oversee accounts receivable (AR) ageing and drive proactive collections efforts to ensure healthy cash flow.
• Collaborate closely with Sales and Customer Success teams to address billing and collections matters.
• Execute monthly billing cycles, including both subscription and usage-based invoicing.
• Conduct weekly AR ageing reviews and follow up on outstanding invoices as needed.
• Prepare monthly billing and collections metrics for internal reporting and support month-end close processes related to AR and bad debt.
• Independently run scheduled and ad hoc billing runs, including invoices for newly closed deals.
• Communicate directly with customers to manage past due accounts and address questions about invoices.

Requirements

• Proven experience in billing and accounts receivable; experience in a SaaS or recurring revenue business model is highly preferred.
• Familiarity with billing tools such as NetSuite (SuiteBilling and ARM), Salesforce, Celigo, and Excel; NetSuite experience is a plus but not required if you are a quick learner with a strong background in billing systems.
• Strong attention to detail with excellent organizational and time management skills.
• Ability to handle sensitive customer communications with professionalism and confidence.
• Strong analytical skills and ability to prepare clear, accurate billing reports.
• Ability to work independently while collaborating effectively with cross-functional teams.

What Success Looks Like in the First 30 Days:

• Develop a strong understanding of our billing and collections processes and systems.
• Complete training in NetSuite SuiteBilling, Salesforce, and related workflows.
• Take full ownership of fixed fee invoicing, with a plan to transition into usage-based invoicing.
• Begin engaging with customers regarding past due accounts and billing questions confidently and efficiently.

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.