About

• At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.
• Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.
• Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary

• You have a passion for brand: Getting under the skin of audiences and what makes them tick is what drives your approach in developing communications that resonate with them. Maintaining and protecting strategic vision for the brands you work on is critical to you
• You thrive in an environment that requires constant learning and innovation: Cultivate and maintain in-depth knowledge and understanding of the changing healthcare environment to guide account teams and help Real Chemistry continue to be a leader in the space
• You’re a natural leader, but love working as part of a team: Act as day-to-day representative across multiple healthcare accounts as part of an integrated team; help direct the execution of a range of multi-channel tactics for several clients
• You have experience primarily in brand promotion, with client service experience in healthcare agency environment
• You’re super creative: You can write compelling, engaging and fresh briefs and work with creative teams, including designers and copy writers, to develop exceptional deliverables for our clients
• You have excellent judgement and can make objective decisions and keep the team informed, but also know when to raise a red flag
• You have a flair for exceptional client service and management of multiple accounts

Responsibilities

• Ability to work within, and lead cross-functional teams internally to deliver outstanding client work
• Viewed by client as the owner of the client/agency relationship, and be responsible for the development and protection of this relationship
• Viewed by the account team and wider agency as a leader, establishing strong working relationships across departments, demonstrating both strategic and tactical ownership of allocated accounts
• Strong strategic acumen, with experience guiding and executing global, regional and local campaigns
• Willingness and ability to seamlessly flex between big picture strategic development and ad hoc guidance, all the while ensuring flawless execution of associated tactics
• Able to plan and lead strategic planning sessions both internally and with clients
• Play an active role in the development, training and motivation of team. This extends to recruitment and line management
• Ability to identify, support and drive new business operations alone and as part of a wider team
• Ability to identify, support and drive organic growth
• Knowledge of agency annual planning, forecasting and client service team resourcing
• Lead operations around the management of client budgets, tracking of project budgets, staffing and team utilisation
• In-depth understanding of industry regulations in the UK and across Europe
• Client Relationship
• Successfully develops and maintains senior client relationships on large and/or complex businesses.
• Sought out by clients as a leader on their businesses due to exceptional strategic counsel, industry knowledge and innovative marketing experience.
• Provides proactive counsel on research findings, the external marketplace, competitive pressures and brand influences to sell agency expertise, gain consensus on creative ideas, and develop strategic initiatives.
• Manages multiple client engagements of varying sizes in a fast-paced environment.
• Leadership
• Viewed by the client and internal teams as a thought leader.
• Seen as a team leader whom others want to follow.
• Shows strong IQ and EQ when managing and leading teams.
• Operates as a talent ambassador for Real Chemistry, participating in recruiting events and ensuring every candidate experience is high-touch and outstanding.
• Motivates teams through engaging and active management and career development practices.
• Participates in leadership activities throughout the firm to attract and retain the best and the brightest and help Real Chemistry become an employer of choice in our industry.
• Embodies and incorporates Real Chemistry’s Core Values.
• Strategy
• Sets direction for the business, in partnership with internal leaders, and provides overall strategic direction to ensure assigned teams are always delivering their best work.
• Develops high-level and persuasive plans that solve business challenges.
• Seamlessly flexes between big picture strategic development and details to ensure operational excellence.
• Maintains and cultivates relationships with key media channels to ensure our services are executed strategically and appropriately.
• Collaborates with client peers to drive strategic solutions that respond to business and communications challenges.
• Sells ideas internally and to clients.
• Thoroughly understands Real Chemistry’s capabilities and demonstrates a passion for healthcare, digital and communications to help spot opportunities for the client to achieve greater success, reach a broader audience and use all the tools at their disposal.
• Operations
• Inspires and leads internal teams to ensure technical and operational excellence in all executions.
• Leads operations and maintains financial accountability for the performance of engagements through close oversight of budgets.
• Functions as the escalation point for execution and project challenges, utilizing technical and influence skills to problem solve and keep projects on-time and on-budget.
• Makes decisions based on sound understanding of the business.
• Partners with practice and shared service leads throughout the business to identify opportunities to streamline, elevate and innovate our tactical processes, incorporating feedback from direct reports.
• New Business
• Demonstrated ability to grow existing business and participate strategically in new business pitches.
• Partners with shared service leads to identify, develop and grow integrated business (social media/digital, content) through trend-spotting, strategic recommendations and introducing clients to the full scope of Real Chemistry’s capabilities

Required Skills & Experience

• Good understanding of brand promotion, and experience in production of campaigns and tactics to support this
• Highly organised with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
• Can make informed decisions to support the needs of team members
• Independent thinker confident in taking ownership of account development, but a team player who enjoys collaboration
• Able to devise and articulate solutions to problems on an ongoing basis: don’t come with problems, come with solutions
• Professional presence, performs with a sense of urgency and with a client service orientation
• Able to manage confrontational situations constructively, ensuring positive outcome
• Confidence to manage upward when required; able to communicate with senior managers when deadlines will not be met or when issues are foreseeable
• High energy, able to effectively operate in fast-paced, growing and evolving environment
• Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget
• Strong written and oral communication and presentations skills
• Good management of Microsoft Office tools (PowerPoint, Word, Excel) – particularly PowerPoint
• Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients, vendors, and affiliates
• Able to identify own development needs and discuss these with line manager and senior leadership
• BA or equivalent work experience required
• Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile here.
• We believe we can do our best when feeling our best, which is why we’ve put together a benefits program designed to give you the support you and your family need at every stage of life. Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
• Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
• Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.
• *Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here.