About

SECURITY OPERATIONS MANAGERLocation: London and surrounding territoriesSalary: £50,000 + CarJoin an Award-Winning Business That Puts People FirstWe’re a leading national security, commercial cleaning and associated services provider.We’re no ordinary security company – with hundreds of highly-skilled and experienced security personnel on our team, we are a leading security provider, offering security services UK businesses can trust.As we continue to expand, we’re looking for an exceptional Security Operations Manager to join our rapidly growing team.What You’ll Be DoingOperational Account Planning and DeliveryOversee day-to-day security operations across all client sites.Ensure that security staff are deployed effectively according to client contracts and operational needs.Monitor service quality and take corrective action when performance issues arise.Implement and maintain Standard Operating Procedures (SOPs) for all security operations.Ensure your operational portfolio has an appropriate and compliant resource base to deliver against client expectations.Support our company-wide Employee Engagement Strategy that sets us apart in terms of how we care for our employees at all levels.Develop and maintain productive and collaborative working relationships with all departments and support functions within the business.Client Perspective (existing and new)Serve as the primary contact for clients, ensuring satisfaction with security services.Conduct regular client meetings, site visits, and performance evaluations.Address and resolve client complaints or incidents promptly.Prepare operational and incident reports for clients as required.Take responsibility for the m