About

• • Primary contact for patient access for patients and other departments.
• • Maintains provider schedules to achieve productivity targets, patient access and provider flow.
• • Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
• • Manages the schedule during transition to new models of care when applicable.
• • Monitors physician’s panel and contacts patients who are past due for appointments.
• • Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
• • Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
• • Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• • Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
• • Reschedules patient appointments and extends patient schedules as necessary
• • Processes cancellations and no show appointments, and notifies clinician of change in schedule.
• • Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
• • Maintains efficient flow of daily patient schedule and front office operations
• • Mail out new patient package when applicable
• • Confirms appointments within 24 hours
• • Liaison for existing and future patients seeking new and follow-up care appointments
• • Performs tasks as a receptionist and EMR Specialist as needed
• • Timely communication of unresolved issues to manager or designee to facilitate timely interventions
• • Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
• • Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• • Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• • Ability to float to other MACC practices when required
• • Perform other work related duties and activities as assigned or requested

• • Ability to read, write and communicate in English
• • High school graduate or equivalent
• • At least one (1) year of experience with medical scheduling preferred
• • At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• • Demonstrated excellence in providing customer service
• • Strong communication and interpersonal skills
• • Medical terminology knowledge preferred
• • Typing skills at 30 WPM preferred