About

We are currently seeking a Salesforce Trainer/ Business Analyst to join our team on a 12-month contract. This role is based in the Midlands and will require you to be in the office twice a week. The opportunity:You will help drive our training programme for the SalesForce Cloud suite of tools and carry out detailed training sessions on site at our client.The role is hybrid with office working at least two days a week in the client’s UK office based in the Midlands and our office based in London.This role will require you to audit the current training material, identify gaps and opportunities, and build upon this creating new and improved training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the client business teams.You will deliver both onsite & online training across the SalesForce Cloud Suite to our UK based customer. You will also help develop a Training Centre of Excellence leveraging our Learning Point platform to ensure all training content is consolidated in one central location and easy to access.What you’ll be doing:User Training & Enablement: Design, deliver, and adapt comprehensive training (in-person/virtual workshops, guides, tutorials, self-paced learning, digital adoption platforms) for all user levels, providing 1:1 coaching, ongoing support, and continuous improvement based on impact monitoring.Requirements Analysis & Documentation: Elicit and document complex requirements through workshops and source analysis, translating them into clear user stories and acceptance criteria for both business and technical audiences.Solution Design & Optimization: Analyze business systems to identify efficiencies, create innovative solutions to complex problems, and recommend technically and commercially suitable option