Job Title: Sales Support Representative

Department: B2B Sales

Reporting to: Sales Operations Manager

Contract Type: Permanent

Working Hours: 37.5 Mon-Fri

Salary: Starting £24500 rising after probation then banded .

Who are we looking for?

Are you looking to kick-start a career or make a move into Administration, Customer Service or Sales?

We’ve got a great opportunity for someone friendly, organised, and ready to learn in a busy Sales Support Team.

This is a role that mixes admin tasks with helping our business customers. You’ll get hands-on experience with business systems, data-entry, and customer support, all while working with a supportive team who’ll help you learn the ropes. If you're someone who enjoys helping others and is keen to build skills in a fast-moving business, this could be the role for you. All you need is a positive attitude, good attention to detail, and the confidence to chat with people - we’ll teach you the rest!

What does the role involve?

In this role, you’ll support both our sales team and our corporate customers - helping to keep things running smoothly, while also being a friendly voice when clients need support. You’ll be involved in processing orders, keeping records up to date, and helping to solve customer queries in an efficient and professional way. It’s a busy, hands-on role that’s ideal if you like staying organised, working with people, and learning new skills in a fast-paced environment.

What are the key role responsibilities?

Sales Administration:

• Processing customer orders via email, phone or online chat
• Use company systems (e.g. Sage200) to enter and manage orders
• Ensuring orders are processed accurately and with a high level of attention to detail
• Supporting delivery timelines by managing customer expectations
• Ensuring all orders are processed within the service level agreements
• Look for chances to recommend extra products or services
• Help new clients get set up on our systems
• Coordinating with other departments, such as finance and operations
• Support projects for top UK brands like John Lewis, Selfridges, Primark & IKEA

Customer Service:

• Support clients with questions or problems, working with other teams when needed
• Provide friendly, helpful after-sales support
• Keep customer details up to date in our systems
• Build strong relationships with customers and team members
• Share any common issues or useful feedback with the wider team

What skills do you need?

• Good Communicator: Friendly and confident talking to customers and teammates
• Customer First: Always ready to help and go the extra mile
• Team Player: Works well with others and supports the team
• Flexible: Happy to take on different tasks and learn new things
• Attention to Detail: Careful, organised, and accurate with your work

What are the benefits?

• 23 days annual leave (increases with length of service) plus 8 bank holidays
• Pension scheme
• Healthcare cashback plan
• Free onsite parking with EV charging available
• Cycle to work scheme
• Tech scheme
• Bespoke training & development
• Free fresh fruit delivered weekly
• Retail discounts
• Weekly exercise classes
• On site gym access

A bit about us!

As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love!

Voucher Express, is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.