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We are seeking a detail-oriented Sales Support Officer to join our team in Harpenden. The ideal candidate will play a key role in supporting the customer service department within the industrial/manufacturing industry. Client Details We are seeking a proactive and detail-oriented Sales Support Officer to join a leading organisation in the manufacturing industry. This role is pivotal in ensuring smooth order processing and delivery coordination for a diverse range of products across global markets. You will work closely with customers, logistics partners, and internal teams to maintain high service standards and operational efficiency. Description Key Responsibilities Order Management: Receive and process purchase orders via email.Enter orders accurately into SAP and ensure correct units (kilos, tonnes, pounds).Monitor stock levels and initiate replenishment when required. Delivery Coordination: Coordinate with European logistics team for international shipmentsMake sure deliveries are completed on time and in full Customer & Supplier Interaction: Build strong relationships with customers (including major FMCG brands).Communicate effectively with warehousing and transport partners. Data & Systems Management: Maintain accurate records in SAP and Excel.Ensure compliance with internal processes and documentation standards. Problem-Solving & Prioritisation: Manage multiple tasks and adapt quickly to changing priorities.Handle complex logistics scenarios calmly under pressure. Profile A successful Sales Support Officer should have: Experience in administrative or customer service rolesStrong organisational and multitasking skills to manage var