About

Sales Supervisor – Retail Showroom

Location: East Ham
Job Type: Full-time

Do you thrive in a fast-paced retail showroom environment? Are you a confident communicator with a passion for sales, customer service, and leading by example?

We are looking for a motivated and proactive Sales Supervisor to play a key role in driving showroom performance, delivering an exceptional customer experience, and building long-term customer relationships. This role combines hands-on retail sales with team collaboration, operational accuracy, and customer journey ownership.

Key Responsibilities

• Create and maintain a loyal customer base through a continuous proactive sales approach, building rapport and generating new and repeat business
• Manage the end-to-end customer sales journey, ensuring customer wants and needs are at the forefront and expectations are exceeded
• Respond to customer enquiries with accurate, timely, and professional information
• Handle inbound sales enquiries and make outbound sales calls to both new and existing customers
• Advise customers on the most suitable flooring and showroom products for their needs and specifications
• Process customer orders with 100% accuracy, ensuring all details are correctly recorded
• Process purchase orders and liaise with logistics and internal teams to coordinate timely deliveries
• Work closely with in-branch colleagues to build relationships and cross-sell to retail and trade customers
• Ensure the showroom is always presented to a high standard and reflects excellent customer service
• Use creative and proactive methods to ensure the showroom is known locally and continues to attract footfall
• Always strive to make the showroom the best in the area, anticipating and exceeding customer needs
• Support sales performance and contribute to achieving individual and branch targets

What We’re Looking For

• Previous sales experience in a retail showroom or similar environment is preferred, but a positive and proactive attitude is equally important
• Strong communication and customer service skills
• A proactive, enthusiastic, and results-driven approach
• High attention to detail, particularly when processing customer orders
• Ability to work collaboratively in a fast-paced retail environment

Skills & Competencies

• Tenacity and resilience
• Proactive approach to sales, with a strong desire and ability to win and grow new business
• Experience in customer relationship management and developing long-term customer partnerships
• Excellent communication and interpersonal skills
• Self-confident and self-motivated, with the ability to work independently or as part of a wider team
• Ability to interpret basic financial and statistical information
• Innovative and agile mindset to identify growth opportunities
• Commitment to acting with integrity and honesty in all aspects of work
• Excellent English - (Written and spoken)

Why Join Us?

You’ll be part of a friendly, supportive retail team in a varied role where no two days are the same. We offer ongoing training, development opportunities, and the chance to make a real impact on showroom success and customer satisfaction.

Equality & Diversity

We welcome applications from women and other underrepresented groups.
We are committed to equality, diversity and inclusion and encourage applications from all backgrounds.

Job Type: Full-time

Pay: £24,420.00-£37,787.88 per year

Benefits:

• Employee discount
• Store discount

Work Location: In person