About

• Overview

• Born in Colombia and raised between Miami and London, Edgardo Osorio, AQUAZZURA Founder & Creative Director, combines his passion for modern design with impeccable luxury craftsmanship to create timeless footwear with a twist.

• Responsibilities

• Location: Bicester Village

Responsibilities

• Responsible for assisting with day-to-day management of the boutique and achievement of sales goals for specific product categories working with the Store Manager and/or Assistant Store Manager. The Sales Supervisor ensures the highest level of customer service and appropriate staff coverage in all areas of the store; acts as first point of contact for associate and client needs while on the sales floor, in addition to completing other operational functions.
• Client and Business oriented
• Establish and maintain strong relationship with clientele, personalize future client development opportunities;
• Attract new clients by acting as Brand Ambassador through networking within community;
• Provide impeccable customer service;
• Be able to give advice on general trends in fashion world and tendencies in the luxury market, showing passion for fashion and luxury products.
• Team Coaching and management
• Involve training resources to coach and educate team on product knowledge, improve selling skills and techniques, and achieve business goals under supervision of the Store Manager;
• Conduct and/or participate, upon the Store Manager’s request, in regular store meetings to discuss performance, product knowledge, sales training, and to provide all the necessary information to management staff and associates;
• Drive and exceed individual KPI goals;
• Maintain an environment where all associates are treated fairly, with dignity and respect;
• Help solve problems that affect department’s performance, efficiency and productivity;
• Oversee compliance of associates with established Aquazzura policies and standards, such as safekeeping of Aquazzura funds and property, merchandise handling, sales, security and record-keeping procedures.
• Operations
• Set priorities in autonomy, efficiently manage time and accomplish the tasks assigned;
• Effectively perform operational functions;
• Supervise and participate in department inventories, guarantee product and stock management, minimize stock losses;
• Maintain an active, accurate, neat and organized client book, contacting clients regularly and following up on all sales or client requests;
• Support daily operations of the store when management isn’t present;
• Store Visuals
• Assist the Store Manager and/or Assistant Store Manager with maintenance of merchandising standards. Contribute to upholding the visual.

Profile

• Dynamic, friendly and engaging personality;
• Polished and well-groomed appearance at all times;
• Excellent customer and service attitude;
• Confident manner, multitasking, flexible;
• Leading by example, developing/coaching the team and utilizing skills of associates most appropriately;
• Able to manage boutique operations effectively including attendance, merchandising and housekeeping standards;
• Strong PC skills with proficiency in Microsoft Office and other relevant applications.
• Minimum 5 years of experience in a similar role in fashion/luxury retail;
• Fluent in English, foreign languages are a plus.