About

• Company Description
• We’re part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list.
• Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
• We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.
• Job Description
• This role is based in our 240 Blackfriars, London office.
• Join our dynamic team and play a pivotal role in ensuring seamless post-sales operations and delivery excellence.
• About This Role
• The Sales Operations Specialist is responsible for maintaining the accuracy of post-sales data and ensuring flawless delivery of event products and programs. This position oversees comprehensive order management while collaborating with cross-functional teams to guarantee seamless delivery processes. Precision and accuracy are fundamental to this role, as the data directly supports critical business functions across Sales, Customer Success, Marketing, and Finance teams.
• Key Responsibilities
• Order Management Excellence
• Maintain data accuracy throughout the entire contract lifecycle
• Review and process fully executed event contracts within Salesforce, ensuring seamless integration and full compliance
• Manage comprehensive product inventory tracking throughout the sales order process, including sponsorship inventories and detailed floor plans
• Facilitate clean handover of sales order information to fulfillment and delivery teams
• Oversee quality control for client billing and invoicing processes, serving as the primary point of contact for sales teams on all billing matters
• Manage the sales order amendment process to ensure changes are accurately reflected throughout the complete event lifecycle
• Provide responsive triage and support to sales teams by addressing specific client requests
• Conduct thorough audits and reconcile data disparities across multiple systems
• Collaborate effectively with Sales, Marketing, Customer Success, and Event Operations teams to confirm contract status and ensure timely delivery of onsite event requirements
• Support comprehensive event rebook processes, collateral management, and tracking from the beginning of the event lifecycle through event completion
• Sales Process Optimization
• Identify and implement strategic process improvements to enhance overall sales efficiency
• Develop and maintain standardized sales procedures and comprehensive documentation
• Monitor compliance with established sales policies and procedures across all operations
• Support the implementation of industry best practices across sales operations
• Qualifications
• Essential Experience & Skills
• Demonstrable experience in a quality control environment with focus on data accuracy, delivery excellence, reporting precision, and reconciliation of sold programs
• Exceptional organizational abilities with proven capability to balance multiple complex projects while maintaining absolute attention to detail
• Strong focus on accuracy and timeliness of deadlines and billing delivery requirements
• Proven track record as an effective influencer capable of working seamlessly across multiple internal teams including Sales, Operations, Billing, Finance, and Client Services
• Ability to communicate conceptual solutions clearly and effectively to peers and management
• Exemplary customer service standards with demonstrated motivation and drive to succeed
• Preferred Qualifications
• Knowledge of digital optimization and advertising production processes
• Experience in billing or operations roles
• Knowledge of Salesforce platform
• Why Join Us?
• This role offers the opportunity to work at the heart of our operations, directly impacting business success through meticulous attention to detail and cross-functional collaboration. You'll be joining a team that values precision, innovation, and excellence in everything we do.
• Additional Information
• We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.
• We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world
• We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
• If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
• See how Informa handles your personal data when you apply for a job here.