About

Sales & Service Team Leader – OTE £40,000WFH, Hybrid or Office Based | People-First Culture | Fast-Growing Online RetailerA rapidly expanding, award-winning online retailer is looking for a Sales & Service Team Leader to support and develop a high-performing team. This business is known for its people-first culture, flexible working, genuine trust, and a commitment to helping every employee grow.Whether you prefer working from home, a hybrid setup, or being office-based, the choice is yours.The RoleYou’ll lead the day-to-day operations of the Sales & Trade Support team, ensuring smooth workflows, supporting team members, and acting as the first point of escalation. You’ll also play a key role in improving processes, enhancing the customer journey, and helping the department scale as the business continues to grow.What You’ll BringWe welcome applicants from any customer-focused team-leadership background — retail, contact centres, sales support, operations, or service environments. What matters most is your ability to lead people, stay organised, and deliver a great customer experience.Strong leadership and communication skillsA calm, organised, process-driven approachCustomer focus with commercial awarenessConfidence working cross-functionally in a fast-moving environmentWhy This Role Stands OutWFH, hybrid or office-based — complete flexibilityOTE £40K (Salary + Team Commission)Flexible working hours£500 home-working allowanceGenerous annual leaveA genuinely supportive, people-focused cultureOngoing learning & developmentRegular team and company-wide social eventsNo corporate dress codeIf you’re a people-focused leader who thr