Due to an expansion and continued growth we are looking to appoint a Sales and Service Coordinator.

Based in a brand spanking new office you will be working 8am - 4:30pm Monday to Friday.

Your role is an integral part of the success of the business and therefore comes with a bonus - paid 6 monthly and up to 10% of your salary.

You will have an exciting and varied role and cover the following:

Sales Support:

• Assist the sales team with preparing quotes, proposals, and contracts.
• Maintain and update customer records, sales reports, and CRM systems.
• Track sales leads, monitor performance, and follow up with clients as needed.
• Schedule meetings, demos, and follow-up calls between sales representatives and clients.
• Coordinate sales materials, presentations, and marketing campaigns.

Customer Service:

• Serve as the first point of contact for customer inquiries via phone, email, or in person.
• Handle customer complaints, issues, and service requests promptly and professionally.
• Collaborate with logistics, technical, and service teams to resolve client concerns.
• Ensure high levels of customer satisfaction through timely and accurate communication.

Administrative Tasks:

• Manage order processing, invoicing, and tracking shipments or deliveries.
• Generate sales and service reports for management review.
• Assist with inventory control and stock availability updates.
• Maintain organised records of client interactions, service history, and contracts.

Cross-functional Coordination:

• Liaise with other departments such as finance, operations, and marketing to ensure smooth work-flow.
• Help organise training sessions, trade shows, or promotional events.
• Ensure compliance with company policies, procedures, and industry regulations.

You will need:

• Strong organisational and multitasking abilities
• Excellent verbal and written communication skills
• Customer-focused attitude with strong problem-solving skills
• Proficient in Microsoft Office and CRM software (e.g., Salesforce, HubSpot).
• Ability to work independently and as part of a team.
• Detail-oriented with strong follow-through.

Benefits

• Bonus paid every Oct and April
• 28 days holiday
• Private medical cover after probationary period.
• Pension - 3% employer contribution.
• On-site free parking
• Close to amenities

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.