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Our client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking a Sales Analyst with incident management experience for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office.You will help the team maintain a consistent and structured approach to handling investigations and incidents.SkillsExperience in incident management, investigations, operations, or an analytical role in a service environment.Strong analytical skills such as Google Workspace or Tableau.Comfortable using Salesforce, Jira, and similar operational tools.Ability to identify patterns in data and turn insights into actionable recommendations.ITIL Foundation preferred.Responsibilities:Support timely and consistent handling of incidents, investigations, and related case work.Ensure cases are triaged and progressed in line with expectations, highlighting gaps in speed, quality, or process.Perform root cause analysis and identify trends across incidents and recurring issues.Provide analytical insights that help prioritise fixes and improvements .Contribute to improvements that resolve issues more quickly.Benefits Global company, long contractHybrid roleFree breakfast