About

Revenues Assistant

£28,624 - £31,067 per year

Full time

West

Job reference: ED003133P

About the role

The Council Tax team is a small but professional team that deals with a number of tasks to ensure we are asking our residents to pay the right amount at the right time. This includes ensuring our customer information is accurate and up to date, setting up payment arrangements, applying the correct reliefs and exemptions and employing recovery methods, all whilst dealing proactively and sensitively with debtors to influence prompt repayment. There is also an element of general office administration and production of data for analysis.
This is an opportunity to learn or improve a wide variety of skills such as data entry / analysis, legal knowledge, and customer service skills. You will also have access to excellent benefits including generous annual leave, flexi-time, access to a Local Government Pension Scheme, and salary sacrifice cycle scheme. In addition, you’ll be encouraged to take advantage of learning and development opportunities.

About you
You must have GCSEs in Maths and English at grade C/5 or above (or equivalent qualifications / experience) and a proven track record of working in a customer facing role. With excellent written and verbal communication skills you will also have a methodical approach to be able to process high volumes of work accurately and efficiently. Proficient in the use of customer relationship management software and Microsoft office packages as well as able to build rapport with and listen to customers, you will be able to simultaneously update systems whilst dealing with the customer. Ideally, you will also have a good knowledge of Council Tax legislation and experience of debt recovery however, training will be provided.

For more about working for East Devon District Council, visit https://eastdevon.gov.uk/careers/working-at-eddc/

Closing date: 26 May 2025 at midnight.

To apply, please click “Apply Now”.

Job Types: Full-time, Permanent

Pay: £28,624.00-£31,067.00 per year

Benefits:

• Free flu jabs
• Health & wellbeing programme
• Sick pay

Work Location: In person

Reference ID: ED003133P