About

• Company Description
• Primark Store Hackney
• Job Description
• Retail Assistant (Sales)
• Purpose of role: To provide a customer experience that consistently delivers everything our
• customers are looking for including a great store environment and an amazing customer experience
• Reports to: A member of the Store Management Team
• Overview of Key Responsibilities
• • Provide all customers with an amazing customer experience by engaging with them on their
• shopping journey and giving a lasting positive experience
• • Provide a great store environment and keep your area looking great for customers throughout the
• day by maintaining, tidying, and filling your area whilst at the same time acknowledging and
• assisting customers
• • Deliver a fast, friendly, and efficient shopping experience at the till points including processing
• queries, voids and returns
• • Gather feedback from our customers by asking them to fill in our customer survey
• • In conjunction with your Line Manager, improve stock availability by identifying order requirements
• from your first-hand knowledge of your area and the customer’s needs, to offer our customers a
• great range of products and sizes at all times
• • Deliver a seamless customer experience in our fitting rooms by maintaining the fitting room
• standards and providing size and style assistance when asked
• • Prepare and organise returns at every touchpoint throughout the store
• • Deliver a high level of presentation of our products and create visually exciting store environments
• through Visual Merchandising displays and replacing products as required
• • Make sure stock is correctly priced and that pricing activities are carried out in a timely way
• including making sure that price changes and correct tickets are displayed
• • Keep a tidy and well organised stockroom to allow better visibility of our stock and equipment
• making everyone’s jobs easier and promoting a safe working environment
• • Complete duties associated with stockroom organisation including delivery receipting, unpacking
• and checking off new deliveries and bringing stock from and returning stock to the stockroom as
• required
• • Carry out stock handling duties including counts, transfers, and managing soiled and damaged
• goods
• • Participate in the in-store communication cascade by listening, giving ideas and getting involved.
• • Carry out stock-take duties as assigned by your Team Lead/Manager
• • Be aware of the protection of people, property and premises and report any issues as appropriate
• • Promote a safe working environment by being aware of the Primark Health and Safety Vision and
• be responsible for your own safety and that of colleagues, contractors, and customers while at
• work
• • Be aware and proactively mitigate and manage possible hazards across areas of the store
• through use of Safe Systems of Work (SSOW).
• • Use any tools provided by Primark in the correct and safe way to ensure your safety and the
• safety of others
• • Ensure all waste is managed and disposed of as per Primark guidelines and processes
• • Communicate and promote Primark’s ethical, environmental, and charitable initiative ‘Primark
• Cares’
• • Other duties as may be required from time to time by your Management Team
• Skills & Experience
• August 2022
• • Strong communication skills and use of English/local language
• • Previous experience ideally within a retail environment is an advantage
• • Previous experience of working in a busy environment as part of a team
• • Desire to provide a great customer experience
• • Interest in fashion and trends
• • Flexible and willing to learn
• • Honesty and Integrity
• • Positive, proactive and self-motivated
• Additional Information
• Our fashion isn’t one-size-fits-all and neither is our culture. Primark promotes equal employment opportunity, we strive to create an inclusive workplace where people can be themselves, access opportunities and thrive together.
• If you require extra support at any stage of the selection process, please get in touch with our team at [email protected].
• #LI-DNI