About

We're looking for an experienced Resident Liaison Officer (RLO) to support a complex programme of building safety remediation works, including EWS1 compliance. You'll act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works.This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently. Key responsibilitiesAct as the main liaison between residents, contractors, and stakeholdersDeliver resident engagement plans, meetings, drop-ins, and home visitsProduce clear resident communications (letters, newsletters, updates, bulletins)Support building safety compliance and escalate safety concernsMediate disputes and support Stage 1 complaint responsesSupport resident decants, including needs assessments and compensationCoordinate contractor access and monitor performanceWork flexibly, including occasional evenings, weekends, and out-of-hours responsesAbout youEssential:Proven experience in resident or stakeholder engagementStrong communication and conflict-resolution skillsAbility to work independently with minimal supervisionGood IT skills, including Microsoft OfficeFlexible approach to working hoursEnhanced DBS check requiredDesirable:Housing or social housing experienceDecant or resident relocation experienceContractor or service-contract management experienceFull UK driving licence and access to a vehicleWhy join us?You'll play a vital role in keeping residents safe, informed, and supported while delivering critical building safety wor