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The VacancyResident Liaison Officer / Administrator – Enfield (Responsive Repairs)Company: WPSSalary: Competitive, based on experienceOffice Location: EnfieldProjects: Across the M25 & Hemel HempsteadWPS is seeking a proactive and organised Resident Liaison Officer (RLO) / Administrator to join our team. Based in our Enfield office, you will act as the primary point of contact for residents, ensuring smooth communication, managing appointments, and handling concerns with empathy throughout responsive repairs. Your role is central to maintaining trust, minimising disruption, and supporting residents during ongoing works. Key ResponsibilitiesServe as the main resident contact for updates, concerns, complaints, and general enquiriesManage repair appointments, scheduling, access requirements, and real-time updatesCommunicate professionally with residents, operatives, supervisors, and managersHandle issues and complaints with empathy, clarity, and solutions-focused thinkingMaintain accurate records, update internal systems, and support compliance and admin processesAssist vulnerable residents, ensuring they understand the works and feel supportedProvide general administrative support to the teamSupport projects across the M25 region and Hemel Hempstead Ideal CandidateExperience as an RLO, administrator, or in a social housing customer-facing roleStrong communication and interpersonal skillsProficient in Microsoft Excel and confident using IT systemsHighly organised, calm under pressure, and able