About

Reservations Agent (3 days from the office & 2 days from Home)
· Exhibit a high degree or professionalism and provide effective first-class customer service experience to all prospective and existing clients and stakeholders (suppliers, sales, customer services, finance).

· Manage onboarding of new accounts and provide training to clients on DiamondAir systems, products, and services.

· Manage end-to-end reservation lifecycle, including set-up, processing, and service coordination.

· Have expert knowledge of the business processes and associated products which DiamondAir sells to help clients make informed choices.

· Be proactive in upselling DiamondAir products and services in line with given individual and team targets, and in order to support business strategy and marketing campaigns.

· Manage time to ensure contract service level agreements and client expectations are managed and met for individual and department demands.

· Ensure that all client requests are processed accurately and proactively manage and resolve any issues or complaints.

· Drive service improvements, department skill levels, operational efficiency initiatives and client results upwards, including process definition, documentation and deployment to the rest of the department.

· Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to department processes.

· Build and maintain effective long-term relationships with key senior-level decision makers and influencers, both within Strategic clients and wider client base.

· Assist the team in trouble shooting any relevant operational issues.

· Monitor and be able to provide reports on own performance against set KPIs and objectives.

· Any other duties commensurate to the grade of the role.

Work Remotely

3 days from the office & 2 days from Home

Job Types: Full-time, Permanent

Pay: £23,500.00-£25,000.00 per year

Benefits:

• Bereavement leave
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Hounslow, TW6 2TA: reliably commute or plan to relocate before starting work (required)

Education:

• Diploma of Higher Education (required)

Experience:

• customer service/experience in hospitality/travel/aviation: 5 years (required)
• Reservation: 3 years (required)
• Customer service: 3 years (required)

Work Location: Hybrid remote in Hounslow, TW6 2TA