About

Overview of the roleThe Housing Repairs Scheduler Planner works closely with Housing Repairs Services Supervisors, as a part of the Housing Repairs Services Team to plan and co-ordinate the working day of Operatives to ensure all works are allocated resources to the satisfaction of the customer, all works in progress are tracked and progressed to satisfactory completion while maximising efficiency and completing each task within the specified time allocations. Striving towards the continuous improvement of our service delivery and ensuring all trade resources are utilised to their full potential, while maintaining customer focus and seeking to enhance the customer experience.To actively manage the workload of multiple operatives, monitoring timings and ensure job completion by the end of each working day. Key responsibilities·Reallocating scheduled jobs to operative contractors readily available to ensure all resources are effectively utilised. ·Action unscheduled jobs and ensure that all emergency and overdue repairs are carried out as per our service agreement. ·To raise order on IT systems, plan and dispatch jobs to the best placed operatives or contractor with the right skills to complete the repair first time. ·Using excellent communication skills to respond to emails and workflows generated by our In-house systems within agreed timeframes (48 hours). ·Dealing with inbound and outbound phone calls from colleagues and clients within corporate guidelines. ·Work with our Materials Team to ensure all material required for each job/task is available and recorded, with all parties notified of any unexpected delays, to include letters to tenants where jobs/task may need to be re-scheduled and updating in-house systems accordingly. ·To ensure follow on appointments with customers are arranged, where jobs require more than one visit to complete.·To ensure all Follow-On and Carry over