About

Our mission at Response is to enable people of all ages to live a more fulfilled life by providing excellent mental health services, housing, and supported living. Repairs Administrator - £27,560 - £30,680 per annum (Salaries vary depending on experiences) Hours- 37 hours per week, Monday – Friday Service- Housing & Property Location- AG Palmer House, Littlemore, Oxford What You’ll Be Doing: Response are looking for anenthusiastic and highly motivated Administrator to join our dedicated Maintenance team within Housing & Property at Response. The Housing team focuses on all aspects of tenancy sustainment and the Property team focus on all day-to-day repairs, planned improvements and cyclical compliance work. This position is suited to someone who wants to utilise their administration skills in a busy and supportive workplace for an organisation that are committed to improving the lives of others. Overall job responsibility - Further detail can be viewed in the Job Description. Some of the core duties include: First point of contact, and customer service representative for all Housing & Property queriesResponsible for maintaining the Repairs Mailbox on Outlook and responding to queries within a designated timeframe as outlinedMonitoring of the main Housing & Property phone line used by support staff and residents to report any queries, Anti-social behaviour, urgent and non-urgent repairsUsing the company system to log and raise repair requests and assign to internal operative/external contractor, within agreed KPI’sTo work as a cohesive unit with other Repairs AdministratorsCo-ordinate communication across the Housing and Property departmentEnsure accurate and consistent record keeping through housing management systems.Ensuring confident