We have a permanent vacancy for a Repair and Disrepair Manager within Mid Devon Housing (MDH). This role involves the promotion of an effective repair & disrepair management service across MDH whilst supporting other teams in the delivery of a wider housing function that makes the most of customer contact and supports our tenants. This will involve working closely with other functional leads and the senior management team of MDH around all aspects of customer experience.
Responsibility for the development and operational delivery of key policies and processes in respect of repair & disrepair management including the MDH Damp and Mould Policy.
Responsibility for the delivery of the repairs and disrepair interventions in accordance with the Asset Management Strategy and budgets set by the Operations Manager for Housing.


At Mid Devon District Council, Tiverton our benefits include:

• Competitive rate of pay
• Hybrid working
• Local Government Pension Scheme
• Generous annual leave entitlements
• Discounted leisure memberships
• Employee Assistance Programme
• Excellent training and development opportunities
• Free parking at site

Mid Devon provides an opportunity to working in an attractive rural area close to the city of Exeter and within easy reach of the Dartmoor and Exmoor National Parks, Blackdown Hills National Landscape and the north and south Devon coasts, dealing with a range of developments across our market towns and villages. We have a culture of developing and promoting our people with our principal officers all progressing within the team.

As the Repair and Disrepair Manager your duties will include but are not limited to:

• Be responsible for the delivery of a customer-focused, effective responsive housing disrepair and property management service in accordance with relevant aspects of MDH policies and strategies in close liaison with other housing managers and the Operations Manager for Housing.
• Be responsible for the development and operational delivery and key policy and process in respect of repair & disrepair management including the MDH Damp and Mould Policy.
• Be responsible for the delivery of the repairs and disrepair interventions in accordance with the Asset Management Strategy and budgets set by the Operations Manager for Housing.
• Assist the Operations Manager for Housing in the co-ordination of the Asset Management Strategy and budget setting. To assist in the preparation and to control the budget for relevant teams helping to ensure that expenditure is monitored, value for money and efficiency achieved and that financial procedures are correctly applied.
• Be responsible for the delivery of a customer-focused, effective responsive housing disrepair and property management service in accordance with relevant aspects of MDH policies and strategies in close liaison with other housing managers and the Operations Manager for Housing.
• Assess the effectiveness of repair & disrepair management activities and seek out opportunities to improve them. This will include research and recommend innovative and effective ways to tackle disrepair. Represent MDH on sector, operational and policy groups, where appropriate.
• Undertake periodic reviews with staff to set targets to monitor performance and plan career development and training needs. To ensure compliance with policies and procedures whilst at the same time ensuring that the team works efficiently and effectively. To identify and monitor performance, providing advice and guidance to staff on any aspect of the service. To implement disciplinary issues up to the formal stage of enquiry.


To be successful in this role you must have a positive approach to challenges, problem solving, and the ability to use your initiative, be able to innovate and seek creative solutions to maintain our homes.

You must have.

• Relevant Level 4 housing qualification accredited by Chartered Institute of Housing (CIH) or be working towards
• A building degree and or two-years relevant experience, repairs/disrepair experience or 5-years relevant experience of managing teams in the building environment
• Experience in claims management
• Up-to-date knowledge and expertise in the operational aspects of housing including the RSH consumer regulation regime and statutory consumer standards and the requirements of the Housing Ombudsman
• Up-to-date knowledge and expertise of the statutory and regulatory obligations relating to the management of social housing
• Significant communication skills, particularly in motivating, negotiating and persuading others
• Ability to write clear and concise reports and related action plans and communicate these effectively
Please see the full job description for the full person specification