About

• ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Must be courteous to patients, visitors, physicians, volunteers, and other employees of the organization.
• Greets patients and visitors.
• Excellent telephone skills
• Acts as a liaison for MD offices/receives all appointment calls.
• Receives telephone and in-person referrals for therapy services; records necessary demographic information.
• Interview and register outpatients via computer.
• Responsible for checking the validity of the physician’s order/requisition for medical Necessity, and proper physician signature.
• Obtains prior approvals and pre-certifications from third party payers for therapy services; documents approval numbers.
• Confirms initial appointments.
• Prints and distributes all daily schedules to various locations and departments.
• Knowledge of scheduling dictionaries
• Accurately verifies various insurance authorization/referral requirements.
• Regularly updates knowledge of third party payer regulations.
• Assists therapy staff with monthly re-certification of services; updates staff on changes in third party payer procedures.
• Assembles, maintains management and analysis of patient charts.
• Schedules multiple facilities, procedures, services and technical resource staff.
• Assists with departmental statistics and quality assurance, program evaluation, and environmental and infection control activities
• Attends meetings as required.
• Prepares reports and correspondence for various state and federal regulatory agencies.
• Understands and uses correct procedures for all age groups of patients to include geriatric as well as pediatric.
• Orders supplies
• Provides clerical and telephone support for the department.
• Must wear facility provided identification badge.
• Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Falmouth Hospital’s commitment to CARES: compassion, accountability, respect, excellence and service.

• QUALIFICATIONS
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• EDUCATION and/or EXPERIENCE
• High School Education or General Education (GED).
• Successful completion of an accredited Medical Terminology Course with a grade C or better or successfully pass a hospital generated test with a score of 80%25 or better.
• Must be able to read and write English.
• At least 2 years experience in a medical setting.
• Must be able to type 30 words per minute.