About

Retail Operations

• Set retail sales, staffing, stock and productivity targets by Counter that deliver the company’s budgetary requirements under the guidance of the Head of Retail.
• Prepare, implement and monitor a business plan for all doors to achieve retail targets including specific targets for key launches and sites.
• Implement launch strategy in line with marketing plans, negotiating sites and promotional activity at store level where appropriate.
• Close management of staffing agencies and monitoring of in-store sales performance.
• Assist in the allocation and control of permanent and temporary staffing budgets.
• Review distribution on a regular basis, recommending store openings and closures.
• Assist in reviewing the classification of accounts, ensuring investment is targeted to high potential/high performance stores.
• Identify space and location opportunities and negotiate locally when possible or recommend optimisation for consideration to the Head of Retail.
• Implement and optimise merchandising guidelines, ensuring the brand is consistently represented to the highest standard.
• Ensure close monitoring of point of sale material (POSM) including testers, samples, blotters, glorifiers) and completing and submitting POSM order forms when required.
• Actively participate in direct selling in key stores on an ad hoc basis as and when required to lead and inspire the teams.
• Work closely with preferred agencies; to build relationships and talent pool of agency staff to drive retail at key moments.
• Ensure optimal forward planning in relation to rota management & consistency on securing bookings for temporary staff.
• Ensure excellent grooming and merchandising standards are in place across all doors.

Team Development, Management & Training

• Recruit and retain a strong team for each account with the relevant experience required.
• Identify top performers and nurture their talent.
• Build a network of potential Beauty Advisors whilst out on the field. Recognising and scouting future talent throughout the region.
• Identify performance opportunities to grow & develop teams to meet brand objectives and expectations
• Ensure store management and store employed Beauty Advisers are fully aware of the Marketing Plan, and are adequately trained on new launches/events as well as the basic assortment offer.
• Coach the teams to deliver excellent customer service, leading by example as a Hermès Ambassador, across both consultant and non-consultant doors.
• Motivate and empower the team to exceed retail whilst monitoring productivity (KPIs).
• Conduct regular 121 review meetings with the Business Managers and support them with their own team management.
• Working with the HR Manager, ensure all recruitment, performance management and disciplinary processes follow guidelines
• Ensure all counters adhere to the Hermès selling methods, merchandising and personal grooming standards.
• Actively support and participate in the delivery of BA Seminars held bi-annually.
• Work with both the Head of Retail, and Head of Education to follow up on Brand Training seminars, support training sessions and host digital sessions for agency partners, Hermes stores and other adhoc education support.
• Please note this is a field-based role requiring regular travel across the region including regular visits to the London Head Office.

Education and Experience required

• Degree or industry related qualification
• 3- 5 years’ luxury beauty retail management experience
• Solid understanding of retail principles and practice
• Genuine affinity with the luxury goods industry

Key Leadership / Management Competencies

• Results and KPI focused
• Effective communication skills across a range of stakeholders
• Ability to set targets for own team and regularly review of performance
• Proven negotiation and influencing skills to recruit people and secure space in store for activity as required
• Highly organised with a proactive and flexible approach
• Solution driven, demonstrating an ability to work through challenges, considering consequences and raising to senior level as needed

Technical Skills

• Analytical skills with a keen attention to detail
• Solid IT skills including MS Office, particularly Excel and Power Point
• Multi-axe experience across fragrance, beauty and skincare