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Refrigeration Service Manager (Off the tools / Office Based)£65,000 - £70,000 + Bonus + Company Vehicle + Hybrid Working After Probation + Progression + 31 Days HolidayEast AngliaAre you an experienced Service Manager that has experience in an office based environment, looking to take ownership of a growing service department within a forward-thinking business?Do you enjoy leading and developing engineering teams, overseeing service delivery, and driving performance, while working closely with clients and internal stakeholders to deliver a high-quality, compliant service?The company are a well-established refrigeration and air conditioning business providing installation, maintenance and servicing solutions across East Anglia.Known for their professional standards and their customer-first approach, they are investing in their leadership team to support continued growth and future succession planning.This is an excellent opportunity for a Refrigeration Service Manager who enjoys autonomy, responsibility, and strategic input, with the chance to shape service operations, secure new business, and progress towards a future Director-level role within the company.The Role:Manage and lead a team of refrigeration engineers and support staff, ensuring high performance and engagementOversee day-to-day service operations, including scheduling, workload management, and resource planningDrive business growth by securing new service opportunities aligned with the company's growth strategyEnsure full compliance with health & safety legislation, F-Gas regulations, and company proceduresMaintain high standards of customer service, resolving escalated service issues where requiredThe Person:Experience in refrigeration and air conditioning service management, off t