About

The Children’s Service Contact Team is Islington’s single point of contact for all new referrals for both Children’s Social Care and the various Targeted Services. It is integral to Islington’s Multi-Agency Safeguarding Hub (MASH) and some MASH partners are co- located with the team. The Children’s Services Contact Team is required to deliver high quality responses to incoming contacts within the required timescales with the aim of achieving ‘right service first time’ for children and families. As a Referral Officer, you will be acting as the first point of contact for members of the public and professionals from partner agencies in the CSCT contact and referral process, but also signposting to other services within LBI. You will support CSCT Managers, Social Workers and MASH partner agency professionals in gathering relevant information from referrers, ensuring this information is inputted accurately and efficiently on our electronic system to allow prompt and effective decisions to safeguard and promote the welfare of children. Within CSCT, you will have the support of a Team Manager, two Deputy Team Managers, and a team of experienced social workers. You will have experience providing administrative support in a busy environment, excellent interpersonal skills and the ability to process information accurately when working under pressure. Additionally, you will have a good understanding of children’s services and a basic understanding about how to respond to concerns about a child. Duties and Responsibilities 1. Take responsibility for promoting and safeguarding the welfare of children and young person’s / vulnerable adults in the care of the service, including undertaking regular Child Protection training at a level commensurate with role. 2. Create, maintain and improve administrative systems to enable the service to