About

Job Title: Referral Officer
Location : Home based (with occasional travel required)
Contract : Full-time, permanent

At Homes2Inspire, part of the Shaw Trust Group, we are passionate about empowering young people to achieve positive futures. We provide high-quality residential care across the UK, creating safe and supportive environments where children can thrive.

We are looking for a proactive and organised Referral Officer to join our team. This is an exciting opportunity to play a key role in ensuring that the right young people are matched to our homes, supporting both the children we care for and our Local Authority partners.

What you’ll be doing:
Managing the day-to-day referral process for our children’s homes.

Acting as the first point of contact for referral enquiries via inbox and telephone.

Building and maintaining strong relationships with Local Authorities and other key stakeholders.

Supporting Home Managers and Regional Operations Managers to ensure accurate and timely referral information.

Maintaining and reporting on referral data, bed availability, and placement outcomes.

Attending and contributing to referral and placement meetings.

Ensuring all processes comply with safeguarding, confidentiality, and data protection requirements.

What we’re looking for:
Desirable: NVQ Level 3 (or above) in Health & Social Care, Business Administration, or a related field.

Desirable: Safeguarding Children Training (Level 2 or above).

Strong organisational skills with the ability to prioritise a busy workload.

Excellent written and verbal communication skills.

A professional, calm, and empathetic approach with a commitment to safeguarding and promoting the welfare of children.

IT literacy with experience using Microsoft Office and database systems.

A proactive, solution-focused mindset with attention to detail.

Experience in managing referrals, working within children’s residential care, or with Local Authorities is desirable but not essential.

Why join us?

Be part of a values-driven organisation committed to improving the lives of young people.

Work in a supportive and collaborative environment.

Access ongoing training and professional development opportunities.

Competitive salary and benefits package.

If you are highly organised, passionate about making a difference, and looking for a rewarding role where no two days are the same, we would love to hear from you.

Apply today and help us continue to empower young people across the UK.