About

We are seeking a proactive and empathetic Recovery Officer to join the Income & Assessments team on a 6-month interim basis. This role focuses specifically on the recovery of Adult Social Care (ASC) charges, supporting the wider Recovery Team in maximising income for the Local Authority while maintaining a professional and sensitive approach with vulnerable residents. This role plays a vital part in ensuring the recovery of outstanding ASC charges, while maintaining a sensitive and professional approach when working with vulnerable residents and complex cases. You’ll be responsible for managing a caseload of debt recovery matters, engaging with service users and their representatives to resolve queries and negotiate payments. You’ll also work closely with internal teams and external partners to ensure accurate record-keeping, compliance with statutory guidance, and effective resolution of disputes. Key Responsibilities: • Proactively recover Adult Social Care debt using appropriate recovery methods. • Manage a caseload of ASC debt recovery matters, including complex and sensitive cases. • Engage with service users and their representatives to resolve queries and negotiate payment plans. • Liaise with internal teams, care providers, and external stakeholders (e.g., enforcement agents, voluntary sector). • Prepare documentation for court hearings and write-off cases. • Administer the Deferred Payments Scheme, ensuring legal and financial safeguards are in place. • Support the Senior Recovery Officer with reporting and service development. • Ensure compliance with relevant legislation and best practice in ASC debt recovery. Essential Skills & Experience: • Strong understanding of Adult Social Care debt legislation (Care Act 2014) and recovery practices. • Excellent communication and negotiation skills, with a sensitive approach to vulnerable individuals. • Ability to manage a high workload and meet tight deadlines. • Experience working in a local authority recovery