About

This is a brilliant opportunity for a professional, people-centred Receptionist with experience scheduling repairs in a housing environment. You'll provide a warm front-of-house presence while helping residents with queries around repairs, damp and mould, access issues and urgent works. Client Details Our client is a resident-managed housing organisation known for its strong community values and commitment to delivering responsive, high-quality services. With a hands-on approach and close connection to the tenants they serve, they offer a friendly and supportive working environment where every role makes a visible difference. Description Provide friendly, professional front-of-house reception services, greeting residents, visitors and contractorsAct as a first point of contact for tenant queries, including repairs, damp and mould, access needs and follow-up questionsLog repairs accurately and schedule work for in-house operatives and external contractorsManage appointment calendars and diaries, ensuring efficient use of available time slotsSupport residents in booking inspections, surveys, compliance checks and post-works visitsMaintain accurate communication logs and databasesHandle calls, emails and walk-in enquiries with empathy and professionalismAssist with general admin including invoice support, trackers, reports and documentationMonitor progress of works and follow up where necessary to ensure completionCollaborate with the property services team to support smooth day-to-day operations Profile A successful Receptionist should have: Experienced in front-of-house, reception or high-volume customer service rolesBackground in housing, property, repairs or scheduling (essential)Confident scheduling operatives, managing diaries and coordinating