About

• At Pharmacierge, we are redefining private pharmacy through innovative technology and a commitment to outstanding patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.
• We want every patient to feel supported and cared for throughout their prescription journey and as a key member of our Reception Team, you will be the first point of contact for patients visiting our state of the art Wimpole Street premises.
• You will guide patients through their prescription journey, treating them with empathy and professionalism.
• Please Note: Applicants must have the Right to Work in the UK as visa sponsorship is not currently provided.

Key Responsibilities

• Serve as the first point of contact for patients, offering friendly and personalised assistance through in-person interactions.
• Provide clear guidance and support to patients throughout their visit or enquiry, ensuring their expectations are properly managed and that they feel informed and reassured throughout their visit.
• Recognise and promptly refer patient concerns or clinical enquiries to our expert team of Registered Pharmacists and Technicians to ensure prompt resolution and outstanding care
• Collaborate with pharmacists, technicians, and other team members to ensure a smooth and high-quality service experience.
• Uphold a professional and empathetic demeanour at all times, reflecting Pharmacierge’s commitment to excellent patient care.
• Working Hours
• This is a full-time position, totalling 42.5 hours per week across five in-person shifts.
• One of these shifts will be a regular Saturday, and the remaining four days are flexible.
• You will have one fixed weekday off, which can be Tuesday, Wednesday, or Friday
• The fixed day can be agreed upon during the hiring process.
• Excellent communication skills, both written and verbal.
• A compassionate and patient-focused approach to customer service.
• Strong organisational and problem-solving skills, with the ability to manage multiple priorities.
• A team player who thrives in a collaborative environment.
• Previous experience in a patient facing Pharmacy or healthcare-related role is an advantage but not essential.
• What to Expect from Our Recruitment Process
• At Pharmacierge, we use a multi-stage recruitment process for our Pharmacy roles to ensure the best possible fit for both you and our team.
• Stage 1 – Application Review* - We’ll review your application (usually within 1-2 working days) to ensure it meets the essential criteria for the role.
• Stage 2 – Telephone Interview* - If shortlisted, you’ll be invited to self-schedule a short telephone interview with our Recruitment Coordinator or a senior staff member.
• Stage 3 – On-site Visit - If progressing, you'll be invited to visit our pharmacy for a tour, meet the team, and get a feel for the working environment. You’ll also spend time in the areas relevant to the role to see what a typical day might look like.
• Stage 4 – Final Review - A member of our Senior Leadership Team will review your application and interview feedback. If all criteria are met, we’ll be in touch with a job offer.
• *Candidates who have not heard from us within one week of Stage 1 (application review) or Stage 2 (telephone interview) should assume, unless advised otherwise, that their application has not been successful
• Why this approach?
• We’ve found that transparency and time spent on both sides leads to better long-term satisfaction and retention. Our goal is for you to fully understand the role, and for us to understand you, not just on paper, but as a potential colleague.

At Pharmacierge, we’re committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions

• 💷 Competitive Salary: £26,000 – £27,000 per annum (dependent on experience)
• 🏥 Private Medical Insurance: Available after a minimum term
• 🌴 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
• 🎯 Company-Wide Bonus Scheme: Eligible after a minimum term
• 📈 Government-Approved Share Option Scheme: Available after a minimum term
• 🛍️ Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
• 🎉 Pharmacy Social Events: Regular team-building and social activities
• 📚 Access to training and CPD Opportunities: Ongoing professional development and training support