About

We are looking for an enthusiastic reception/administrator to undertake the responsibility of maintaining Lambeth CAMHS reception area. You will act as the first point of contact for visitors and liaison with the clinical teams.

The post holder will provide excellent customer service, data entry and reporting, basic administration functions to support our multi-disciplinary teams which includes psychiatrists, psychologists, nurses and management professionals.

The post-holder will be required to provide some administrative support to the Senior Administrators based at Black Prince Road and St Johns Angell Town Primary School.

Meeting and greeting patients and visitors

Answering phone and email queries

Managing and distributing post

Managing courier deliveries/collections

Reporting maintenance issues, following up any outstanding issues with the appropriate people

Maintaining presentation of reception area

The London Borough of Lambeth has a population of 317,800 (GLA 2020). Lambeth’s population is highly diverse, a characteristic visible in the breadth of ethnic and cultural traditions seen throughout the borough. It is estimated that 63% of the population describe their ethnicity as other than White British; 23% describe their ethnicity as Black (11% Black African, 7% Black Caribbean and 5% Other Black), 22% White Other and 6% as Asian.

The Annual population survey, estimates that a third of Lambeth’s residents are non-UK born. Of these non-UK born, 40% are of wider European origin, 20% are of African origin; and 20% of Central or South American origin. Nearly 150 languages are spoken as the first language in the homes of Lambeth school children. Portuguese, Spanish and Somali, are the most commonly spoken other languages in Lambeth.

Lambeth has a child and youth population aged 0-20 of almost 70,000. Over 50% of this number are 0 to 9 years old.

Meeting and greeting patients and visitors

Answering phone and email queries

Managing and distributing post

Managing courier deliveries/collections

Reporting maintenance issues, following up any outstanding issues with the appropriate people

Maintaining presentation of reception area

To add referrals to the Trust patient database within 24 hours of receipt.

(j) Trace patient NHS details via the National Tracing System.

(k) Oversee the administrative component of the Trust patient database ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.

(l) Monitor and update operational data quality information proactively to ensure targets and standards are met.

Service Requirements:
(a) To provide cover for colleagues, as required, within CAMHS sites.
(b) Assist teams with the development of patient information and team leaflets.
(c) To attend, and actively participate in, administration team meetings to assist in the implementation and continual review of systems to ensure good practice.
(d) May be required to be trained as nominated Fire Warden, First Aider and/or Health and Safety Champion.
(e) To assist in service user feedback and PPI.
(f) You may be required to work outside of core hours, in line with service need to enable extended opening hours (e.g., two evenings per week).