The role of our receptionist is exceptionally important as your appearance and manner create the general public’s first impression of the practice. You should welcome clients & visitors in a warm & friendly manner, remaining professional & courteous at all times.
You will need to be able to multi-task and remain calm under pressure.

Your tasks will include:
• Greeting & welcoming clients, with a helpful & positive manner.
• Answering the telephone with a professional manner.
• Scheduling appointments.
• Taking payments.
• Completing end of day cashing up.
• Issuing refunds (with permission from Practice Manager)
• Updating client records, ensuring data is up-to-date.
• Checking emails & responding as appropriate.
• Attaching laboratory reports & informing relevant clinical staff.
• Stocking reception, maintaining leaflets, business cards etc
• Ensuring reception is kept tidy & clean.
• Ensuring notice boards are kept up-to-date and tidy.
• Communicating with clients regarding orders or repeat prescriptions.
• Accurately charge clients for services & products.
• Communicating with veterinary practices regarding patient histories.
• Passing enquiries regarding veterinary treatments to the relevant clinical staff.
• Patient or stock transfer between practices.
• Stock control; ordering; updating batch numbers.
• Food & pet shops sales.
• Weighing patients for veterinary appointments.
• Maintaining health & safety within the practice (wet floor signs etc).
• Administration duties.
• Insurance duties – completing claims, sending histories, updating client files, ensuring payments of excesses.
• Scanning – consent forms etc - & attaching to computer files.
• Provide excellent customer care.
• Dispense medications under the direction of a Veterinary Surgeon.
• Ability to contribute as part of the team, helping with various tasks as required.

Whilst you may be required to discuss veterinary care of patients, you are not expected to diagnose conditions or prescribe medications. You should pass on any veterinary related enquiries to the relevant clinical staff.

Proud member of the Disability Confident employer scheme