Description

Key Responsibilities

• You will set up, manage and take ownership of the reception area to ensure the ambiance reflects visitor and tenant expectations
• Welcome all visitors with genuine enthusiasm — you're the face and personality of the building
• Handle incoming calls, post, and courier services with efficiency and professionalism
• Develop a local amenities information file, drawing on your knowledge of the local area
• Producing weekly / monthly update reports for key stakeholders

• Build and maintain effective relationships with tenants, contractors, and key stakeholders, including the Building Management Team
• Schedule and oversee contractor visits, ensuring all works are carried out in line with building management requirements
• Assist with the management of building documentation, service records, and reports, ensuring accuracy and timely updates to the Building Management system
• Daily site check, ensuring all is in order
• Logging/reporting issues, seeing through to resolution
• Collaborate with the Building Management Team to review and update policies and procedures, ensuring they remain current and effective
• Maintain a well-presented gym space that reflects the high standards of the property
• Assist with any other reasonable requests from the Building Management team

• Develop and introduce seasonal events to engage with local businesses, with the aim creating a sense of community in the building
• Introduce a monthly e-newsletter promoting initiatives and concierge services
• Connect with local charities and new businesses to promote meaningful partnerships

Skills, Knowledge and Expertise

• Proven experience in a front of house reception role and are ready for a new challenge
• Naturally warm, confident, and proactive — customer service is second nature to you
• Highly organised and self-motivated, with a passion for multitasking in a dynamic environment
• Clear and confident communicator, both written and verbal
• Comfortable using Microsoft Office and familiar with social media tools and Canva for simple design tasks

Benefits

• Contributory pension scheme / life assurance
• 24 / 7 access to a virtual GP for you and your family
• Wellbeing resources: digital gym, nutrition planning, wellbeing podcast
• Financial and legal information support
• Discounts and deals across multiple businesses
• Referral programme
• LAH training academy

About LAH Property Marketing