What you’ll be doing:

• Meet and greet visitors in a warm and friendly manner.

• Manage daily appointments using CRM and re-scheduling as and when required.

• Open and lock venue and ensure security procedures are followed.

• Door Entry Management – Identify and validate all attendees.

• Direct claimants to where they need to go/seat them outside the consultation room.

• Day to day organisational and administrative duties including data entry, and maintenance of CRM system, uploading documents to Casper.

• Maintain business office supplies by keeping an up to date record of stationary surplus.

• Ensuring the venue is kept to a professional standard at all times

• Providing relevant information to claimants and supporting staff and claimants whilst in venue.

• Maintaining a professional relationship with claimants and ensuring customer satisfaction at all times.

• Ensuring that all visitors feel welcome and comfortable throughout their experience in clinic.

• Provide directions to claimants and their families over the telephone therefore a good knowledge and understating of local bus routes, train stations, taxi’s and parking is very important.

What we’re looking for:

• Previous e xperience as a receptionist / customer service / customer facing role.

• Experience in liaising with clients / customers via telephone.

• Good knowledge of Microsoft Office packages.

• Ability to communicate clearly and concisely both verbally and written.

• Customer service ethos and be of a friendly disposition

What’s in it for you?

• 25 days’ holiday (rising to 27 ) with the opportunity to buy extra leave

• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

• Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

Equal Opportunities

At Capita, we’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you’d like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.

If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com