We’re here to create and harness knowledge, to deliver opportunity for everyone.

About the Role

This is a fantastic opportunity to become part of Edge Hill Sports. In this role, you’ll be the first point of contact for many of the Centre’s users, providing both administrative support and frontline service. Delivering excellent customer care in both the café and reception areas is essential to the success of this position and the wider operation of the complex.

Your main duties and responsibilities will include:

• Provide responsive and prompt communication to all customer queries via a range of methods, including face to face, telephone social media, email and website queries.
• Use the leisure management system to make reservations, check availability, process memberships and bookings, and update customer records.
• Assist with the maintenance of the shared/corporate email boxes and other electronic communications, fielding more complex queries on to the relevant section in a timely fashion.

Please note there are two positions available both Part Time, one for 19.94 Hours Per Week and 17.5 Hours Per Week.

For informal enquiries about this vacancy, you may wish to contact: Sarah Burns, Front of House Supervisor at Burnssa@edgehill.ac.uk .

About You

As A Receptionist, you will have:

• Experience of working in a busy customer facing service industry
• Excellent Customer Care in dealing with all customers
• Good understanding of the reception role and responsibilities
• Ability to create positive first impressions and to develop relationships with customers through excellent communication skills
• The ability to work with minimal supervision demonstrating problem solving and time management

At Edge Hill University we value the benefits a rich and diverse workforce brings to our community and therefore welcome applications from all sections of society.

Rewards & Benefits

• A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%

About Us

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we’ve been creating access to knowledge for those who may not have had the opportunity to before.

Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you’ve ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff.

Because for us education isn’t about how much you take in. It’s about what you take out into the world.

Inspiring minds and changing futures since 1885, Edge Hill University is “A great success story… an institution that improves and impresses year after year” – Times Higher Education.