About

Our client is looking for a polished and personable Receptionist to join a high-performing, award-winning business. As the first point of contact, you’ll be key to shaping a welcoming and professional experience for every customer.This role goes beyond traditional reception duties. You’ll be involved throughout the customer journey — from initial enquiries and scheduling through to confidently recommending services and products that suit individual needs.Key Responsibilities:Deliver exceptional customer service both in person and over the phoneManage bookings and maintain accurate customer records using an internal systemCreate a warm, professional welcome and ensure customers feel valued at all timesBuild strong knowledge of services and products to make confident recommendationsSupport wider team targets through excellent service and upselling where appropriateHandle day-to-day administrative tasks, including emails, enquiries, and maintaining front-of-house areasProcess payments and manage till procedures accuratelyMaintain confidentiality and follow all company policies and proceduresComplete end-of-day duties, including cashing up, reconciling payments, securing the premises, and preparing the reception area for the next dayAbout You:Essential:Previous experience in a customer-facing role within hospitality, luxury retail, or a premium service environmentExcellent communication skills with a confident, professional telephone mannerWell-presented with a polished, professional approachStrong organisational skills and attention to detailComfortable using computer systems and quick to learn new platformsReliable, punctual, and a strong team playerOwn transport required due to locationDesirable: