About

This is an opportunity for a receptionist to work at a forward thinking GP Practice. It is a substantive post full time, as part of a small hardworking team. You will be working at Summerfield Group Practice Health Centre in West Birmingham.

There will be a requirement to learn the patient administration systems and ordering system to work effectively within a ‘low’ paper environment. There may be some requirement to phone and speak to patients and also to deal with patients and their family or assistants .

The days and hours worked will be negotiable to an extent but within the Practices opening times.

Some degree of flexibility would be desired for cover during holiday times.

You will be working in Summerfield Group Practice located in Summerfield Primary Care Centre

You will be expected to support all administrative activities. Examples of some activities are:

Typing correspondence.

Completing EMIS tasks
Dealing with patient enquiries both face to face and telephone

Referral management according to guidelines.

Shared management of a Department email account.

Opening and scanning post

You will be expected to support all activities within the Department.

If you feel you have the necessary qualities and skill set we would be delighted to hear from you.

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country – one of the country’s most culturally diverse areas. It’s a friendly and welcoming place – a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values – Ambition, Respect and Compassion – are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.” It is what inspires, drives, and unites us every day. It’s what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we’re ‘with you all the way’ we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Please see attached Job Description and Person Specification for full details of what the role entails

Once in post there may be an opportunity to undertake a level 3 business administrator qualification